Customer Success Manager

Permanente| Mexico

About Displayce 

Shaping the Future of Digital Out-of-Home Advertising

At Displayce, we’re transforming how brands and agencies deliver meaningful, real-world connections with their audiences. How? By providing a high-performance platform that makes digital out-of-home (DOOH) campaigns more precise, impactful, and accessible. With over 1 million screens across the globe connected in real time, we help brands amplify their message where it matters most. Our success is built on collaboration, expertise, and a passion for innovation. We believe in nurturing a work environment where diverse perspectives drive creativity and where every team member feels empowered to contribute to our shared vision. If you’re curious, driven, and ready to be part of an agile, fast-growing team that’s making a global impact, let’s talk!

The Role

We are looking for a talented Customer Success Manager to support our expansion in Mexico and in the North America and accelerate the use of our Demand-Side Platform by agencies and brands.

What will be your impact?

As a Customer Success Manager, your key responsibilities will include:

  • Manage a client portfolio of media agencies and trading desks:
    • Organise training sessions and regular meetings with agency account managers to build momentum and generate as many briefs as possible.
    • Be the preferred contact for agencies and be highly responsive in dealing with their requests.
    • Helping agencies promote programmatic DOOH to their clients.
  • Create media plan recommendations:
    • Be a driving force in developing the media plan to best match the customer’s target audience.
    • Identify new opportunities to accelerate business and our network.
    • Structure simple use cases and draw up the best strategic recommendations for media, creative and measurement.
    • Maintain a recurring pipeline of campaigns in our DSP.
  • Manage or supervise campaigns, anticipate and identify potential obstacles to broadcasting in collaboration with the Ad Operations team.
  • Work closely with the technical team to maintain a high level of satisfaction.

You will be a good fit if:

  • You have been awarded a bachelor’s degree at minimum, a master’s degree is preferred.
  • You are fluent or native English speaker.
  • You have a thorough knowledge of the media environment, with a number of successful experiences in advertising agencies or exchanges (DSP/SSP)
  • The Programmatic holds no secrets to you; knowledge of DOOH would be a plus.
  • You have a particular affinity for complex media systems, but are also keen to make them easy to understand.
  • You like to find the best solution for your customer, your driving force is customer satisfaction.
  • You are able to work independently and are rigorous and organised.

What’s in it for you?

At Displayce, we focus on employee well-being and growth by providing a supportive, inclusive work environment and a comprehensive benefits package. We promote equity and flexibility, enabling team members to balance work and life effectively.

Here are some of the key benefits you’ll enjoy in this role:

  • Christmas bonus equivalent to 30 days of salary
  • Vacation at the first anniversary: 12 days
  • Vacation prime: 70%
  • 1 day at Home Office
  • Monthly Grocery Vouchers equivalent to 10% over monthly salary (meeting legal limit)
  • Monthly Meal Coupons equivalent to $ 2,375.94 mexican pesos
  • Saving Found: 7%
  • Mayor Medical Plan for the employee, spouse, and children under the age of 25.
  • Life Insurance equivalent to 40 salary months in case of accidental or natural death.

Our hiring process:

We make hiring decisions based on your experience, skills, and passion. We celebrate all types of skills and backgrounds, so even if you don’t feel your skills entirely match what’s listed above, we still want to hear from you! All interviews are conducted both virtually and at our offices.

Our hiring process includes three steps over approximately two weeks:

  • 1. Pre-qualification Interview (20 minutes): An initial discussion to assess your background and fit for the role with Pierre (Head of CSM)
  • 2. In-depth Interview (2 hours): Use case exercise + live pitch and a discussion with future colleagues.
  • 3. Final Meeting (30 minutes): A concluding discussion with Laure, our Founder

To join us, send your CV to Welcome to the Jungle