Customer Success Manager | Fluent German
CDI | Bordeaux | Paris | Berlin
About Displayce Shaping the Future of Digital Out-of-Home Advertising
At Displayce, we’re transforming how brands and agencies deliver meaningful, real-world connections with their audiences. How? By providing a high-performance platform that makes digital out-of-home (DOOH) campaigns more precise, impactful, and accessible. With over 1 million screens across the globe connected in real time, we help brands amplify their message where it matters most. Our success is built on collaboration, expertise, and a passion for innovation. We believe in nurturing a work environment where diverse perspectives drive creativity and where every team member feels empowered to contribute to our shared vision. If you’re curious, driven, and ready to be part of an agile, fast-growing team that’s making a global impact, let’s talk!
We are seeking a Customer Success Manager to guide clients through the onboarding process, foster strong relationships, and ensure their success with our platform. Reporting to the Head of Customer Success, you will play a crucial role in optimizing client satisfaction, retention, and campaign performance. Your expertise will help drive Displayce’s mission to deliver exceptional DOOH advertising experiences and solutions.
Where and how you can work?
The position offers flexibility in work location, with the option to be based at our headquarters in central Bordeaux or at one of our European offices in Paris or Berlin. We also support a hybrid work model, allowing for up to two remote workdays per week.
What will be your impact?
As a Customer Success Manager, your key responsibilities will include:
- Guide new clients through the onboarding process to ensure a smooth and efficient start with our platform.
- Build strong, lasting relationships with clients, understand their business goals, and provide tailored recommendations.
- Provide clients with training on our platform and support them in optimizing their campaigns.
- Collect client feedback and collaborate with internal teams (Product, Ad Operations, and Sales) to continuously improve our solutions.
- Identify upselling opportunities and work towards achieving high client retention rates.
You’ll be a good fit if
You will excel in this role if you have familiarity with programmatic advertising, digital media, or SaaS platforms is highly valued.
You have Strong interpersonal and communication skills, proactive problem solver, and a customer-centric mindset.
You are a fluent German speaker with fluent English; additional languages will be a plus.
You are already 1-2 years of experience in a Customer Success, Account Management, or related role, ideally in the ad tech, SaaS, or digital advertising sectors.
You are able to work independently and are rigorous and organised.
Ability to work in Bordeaux, Berlin, or Paris.
What’s in it for you?
At our company, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package designed to support you both professionally and personally.
We support all parents and careers, ensuring you have the time and resources needed to balance work and family life.
Our policies are designed to ensure equity and support for all employees, regardless of
background or personal circumstances.
A competitive salary ranging from €35K to €40K, depending on your experience and profile.
What’s about the hiring process?
We make hiring decisions based on your experience, skills, and passion. We celebrate all types of skills and backgrounds, so even if you don’t feel your skills entirely match what’s listed above, we still want to hear from you! All interviews are conducted both virtually
and at our offices.
Our streamlined hiring process includes three steps over approximately two weeks:
1. Pre-qualification Interview (20 minutes): An initial discussion to assess your background and fit for the role.
2. In-depth Interview (2 hours): Use case exercise + LIVE Pitch and a Discussion with future colleagues
3. Final Meeting (30 minutes): A concluding discussion with Laure our Founder
If you’re interested in applying, please send us your CV at job@displayce.com. We look forward to exploring how your talents can contribute to our team’s success!
